1. What are generic drugs?
When a drug company first invents a drug (e.g. Viagra) that drug company is the only one allowed to make that drug for a certain number of years (approximately 10 years in the US). After this time period, other companies are allowed to make the same drug. These drugs are called generics. The original drug (e.g. Viagra) is called a brand name drug. Brand name drugs and their generics are IDENTICAL in terms of active ingredients. The generic pills may look different (because they are made by a different company) but inside is exactly the same active ingredient, which works in exactly the same way. The only difference between brand name drugs and generic drugs is that generics are always less expensive. In terms of the molecular structure, bio availability and therapeutic efficacy, there is NO difference. Our generic drugs come from blue-chip manufacturers with US-FDA Approved manufacturing facilities.
2. Are the generic drugs that you sell safe?
Yes. Our generic drugs are just as safe and effective as their brand-name counterparts. Our medicines are made by pharmaceutical manufacturers that have US-FDA approved manufacturing facilities. These are the same pharmaceutical companies that manufacture (and export in bulk) medicines that are constantly referred to as being some of the world's best-selling brands. In today's global economy, the research, development, and manufacture of well known medications is increasingly being outsourced abroad to subsidiary facilities of either "parent" pharmaceutical companies or their third-party suppliers. Naturally any new advances in manufacturing technology are invested in these facilities. Our generic drugs are manufactured in these state-of-the-art facilities, which fully comply with the Good Manufacturing Practices (GMP) guidelines as defined by the US FDA.
3. Are the drugs I will receive be of the same quality as the drugs that I currently buy?
Our medicines are made with exceptionally high standards along with a rigorous approval system and strict manufacturing requirements for our pharmaceutical companies. All medications come from legitimate pharmaceutical wholesalers or directly from the manufacturer, so you can have the peace of mind of knowing you are receiving the same quality medication you would receive at your neighborhood pharmacy. All of the drugs we provide have the same active ingredients. For example, some drugs are manufactured in Canada and are classified as the "Canadian version". Some drugs may have a different name, look or smell different than the one you are familiar with. For example, in Canada, the U.S. drug "Prilosec" is called "Losec" and is a pill rather than a capsule, even though it is in fact the same drug and is made by the same manufacturer. PharmaCityUSA.com and its affiliated pharmacy will not send you any drug that does not already have an FDA approved version.
4. Is it legal to order my prescription medication online?
Yes. Prescriptions for the medications we offer are legal to be filled online based on a doctor's review of the medical information you provide to us. That is why it is imperative that you provide us with accurate, complete information, so that we can accurately make a determination of the safety of prescribing your requested medication. We are committed to meeting and exceeding current regulations. There are different laws in different jurisdictions pertaining to the importation of medication for personal use. The US FDA regulations allow for the importation of up to a three (3) month supply of prescription medication for personal use. Numerous people have been legally purchasing their prescription medicines online for many years now.
5. Why are brand name drugs more expensive?
For one thing, companies spend millions of dollars developing new drugs, which involves screening promising candidates in the lab, then testing the drugs on animals before moving on to small trials with humans. Finally, the companies conduct longer drug trials using more people.
Also, companies making brand-name drugs devote a certain percentage of their budget to advertising, which can be expensive. Most importantly, companies protect their investment by filing for patents on new drugs as soon as they're invented. But years later, once the patent has expired and the company has used up its right to keep manufacturing the drug exclusively, other companies can apply to the Food and Drug Administration to make a generic version. Without research costs to cover, these companies can sell the generic drug at closer to what it costs to manufacture.
6. How can PharmaCityUSA.com afford to offer such low prices?
Our prices are low because the sources that we buy from operate in a highly regulated environment and can thus offer lower prices than those found in the USA and Europe. This is because the governing law covers only process patents, not the products themselves. This means that it is perfectly legal to manufacture, for example Sildenafil Citrate (Viagra) in Canada despite its "patent pending" status in the United States. This process is called reverse engineering and our drug companies excel at this. It is not by coincidence that the ingredients that go in to the world's best selling brands are manufactured and exported (in bulk) by these same drug companies to other countries worldwide. Our drug companies have world-class, US FDA approved facilities, and they manufacture and sell the generic drug equivalents that meet US and European standards at very low prices. Additionally, we run an efficient operation using cutting-edge inventory and supplier software to keep our overhead low. This is how we offer you affordable medication.
7. How does the order process work?
You are required to have your medication prescribed to you by a licensed physician. Simply fill in the online medical questionnaire, telling us about your medical condition and your overall health status. This questionnaire will remain confidential at all times. Be sure to answer all the questions accurately and completely. Once submitted, this information is then confidentially examined by a licensed physician who will determine if there could be any side effects or contraindications. The determination depends on your medical history and your medical condition. When your prescription is approved, it will be forwarded to a licensed pharmacist to be dispensed and shipped for immediate delivery. Prescriptions WILL NOT be shipped to anyone under the age of 21. Your package will contain the medication and an information pamphlet regarding the drug, dosage, and contraindications as well as your invoice. Ordering from PharmaCityUSA.com is especially beneficial when you have a sensitive and/or potentially embarrassing condition where you wish that your privacy be kept at all times.
8. Is there a limit on how much I can buy?
Yes. You can purchase up to a 3 month supply for each of your medications for your own personal use.
9. Do you ship internationally?
Absolutely. We ship world wide.
10. How long will it take to get my order?
Please refer to our Shipping Policy. All prescription orders are shipped using REGISTERED EXPRESS mail.
11. Are there ANY hidden costs? What is my total cost?
There are NO hidden costs. You only pay for the cost of the medicine(s). There is NO processing fee, NO consultation fee, NO registration fee, or any other hidden costs.
12. How much does shipping cost?
Shipping is FREE !
13. What payment options are available?
We accept VISA and MasterCard through our gateway. No C.O.D. is available. We DO NOT accept Personal Checks or Postal Money Orders. All prices are shown in US currency.
14. Is it safe to use my credit card?
Yes. We have taken every precaution to make sure that your online transaction is secure. Our website utilizes the latest industry-standard secure server technology, including SSL (Secure Sockets Layer). All of your account information that you submit to us is guarded against any unauthorized transactions and viewing. We use current technologies and maintain high security standards to ensure that your personal information is protected againstunauthorized access, disclosure, inappropriate alteration or misuse. Electronic client files are kept in a secured environment with restricted access at all times. We accept VISA and MasterCard as payment.
15. Will you accept my insurance?
Unfortunately, we cannot accept insurance coverage. However, you will be given a receipt so that you can file an insurance claim.
16. How are initial orders different from refill orders?
It is not necessary to submit any forms to receive your refills. However, if you are adding a new prescription, you will need to send your new prescription(s) to PharmaCityUSA.com. No other information is needed unless there has been a change in your address, health, in the dosage or quantities of the medications you're taking, or in the method of payment (in which case this information must also be provided). As with your initial order, our licensed physician will then review and approve your prescription under his or her medical license.
17. How do I cancel an order?
Once you place your order, it will reviewed by our physician within 24 hours. Orders cannot be cancelled once they are placed, however if the prescription is not approved by our physician, you will not be charged for the order.
18. What are the Terms of Sale for PharmaCityUSA.com?
The following terms and conditions (the "Terms") govern the sale by PharmaCityUSA.com(carrying on business as "PharmaCityUSA.com") to you (the "Customer") of the products and services (the "Products") offered for sale by PharmaCityUSA.com. By accepting delivery of the Products described on a purchase order, Customer agrees to be bound by and accepts these Terms.
a. Other Documents. These Terms may not be altered, supplemented, or amended by the use of a Customer purchase order or similar Customer document. Any attempt by Customer to alter, supplement or amend this document or to enter into an order for Product(s) that is subject to additional or altered terms and conditions will be null and void, unless otherwise agreed to in a written agreement signed by both Customer and PharmaCityUSA.com. PharmaCityUSA.com may change these terms and conditions as they relate to future sales or deliveries at any time without prior notice.
b. Governing Law. These Terms will be governed by and construed in accordance with the laws of the state of Delaware and the laws applicable therein, without giving effect to any principles of conflicts of laws. All disputes, controversies or claims arising out of or in connection with these Terms shall be submitted to and be subject to the jurisdiction of the courts of the State of Delaware. The parties submit and attorn to the exclusive jurisdiction of the courts of the State of Delaware to finally adjudicate or determine any suit, action or proceeding arising out of or in connection with these Terms.
c. Privacy Policy. By submitting an order for products and services from PharmaCityUSA.com, the Customer consents to the collection and use of personal information as described in our privacy policy published on the PharmaCityUSA.com web site. PharmaCityUSA.com reserves the right to amend its privacy policy from time to time by posting the updated policy on its web site. The Customer agrees to review the privacy policy each time it submits an order for products or services.
d. Orders; Prices; Payment Terms; Interest. Orders are not binding upon PharmaCityUSA.com until accepted by PharmaCityUSA.com in writing. The prices for the Products shall be as set forth in PharmaCityUSA.com's website as at the time of acceptance of an order by PharmaCityUSA.com. Prices for Products shall be subject to change without any further notice. Credit terms are within PharmaCityUSA.com's sole discretion, and unless otherwise specified in PharmaCityUSA.com's invoice, payment must be received by PharmaCityUSA.com prior to PharmaCityUSA.com's acceptance of an order. Payment for the Products will be made by a credit card accepted by PharmaCityUSA.com.
e. Shipping Charges; Taxes. Separate charges for shipping and handling will be shown on PharmaCityUSA.com's invoice(s). The Customer is responsible for sales and all other taxes associated with the order, however designated. If applicable, a separate charge for taxes will be shown on PharmaCityUSA.com's invoice.
f. Title. Title to Products passes from PharmaCityUSA.com to Customer at the time the Products leave PharmaCityUSA.com's pharmacy. Customer shall be responsible for all loss or damage to the Products that occur during shipping. Ship dates are estimates only. PharmaCityUSA.com is not liable for delays in shipment or failure to ship by the estimated ship date.
g. Warranties. THE MANUFACTURER OF EACH PRODUCT IS SOLELY RESPONSIBLE FOR ANY WARRANTY ASSOCIATED WITH A PRODUCT. TO THE MAXIMUM EXTENT PERMITTED BY LAW, PHARMACITYUSA.COM DISCLAIMS ANY WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, IN RESPECT OF THE PRODUCTS AND SERVICES CONTEMPLATED BY THESE TERMS AND CONDITIONS INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. PHARMACITYUSA.COM'S RESPONSIBILITY FOR CLAIMS IN RESPECT OF THE PRODUCTS IS LIMITED TO REPLACEMENT OF THE PRODUCT.
h. Return Policy. Due to the nature of the Products, Products are not returnable. All sales are final.
i. Exchanges. From time to time, PharmaCityUSA.com may, in its sole discretion, exchange and replace a Product, in the event of damage or defect of the Product. Any exchanges will be made in accordance with PharmaCityUSA.com's exchange policies in effect on the date of the exchange.
j. Products. PharmaCityUSA.com may revise and discontinue Products at any time without prior notice.
k. Limitation of Liability. PHARMACITYUSA.COM DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH HEREIN INCLUDING, WITHOUT LIMITATION, ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR DELAYS EXPERIENCED IN CUSTOMERS RECEIVING PRODUCTS THAT HAVE BEEN PURCHASED. TO THE MAXIMUM EXTENT PERMITTED BY LAW, PHARMACITYUSA.COM WILL NOT BE LIABLE FOR DAMAGES ARISING FROM PERSONAL INJURY OR DEATH, LOST PROFITS, LOSS OF BUSINESS OR OTHER LOSS OR DAMAGE RELATING IN ANY WAY TO PRODUCTS OR SERVICES, WHETHER DIRECT OR CONSEQUENTIAL, SPECIAL, INDIRECT OR PUNITIVE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH LOSSES OR DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY. THE FOREGOING LIMITATIONS APPLY REGARDLESS OF THE CAUSES OR CIRCUMSTANCES GIVING RISE TO SUCH LOSS, DAMAGE OR LIABILITY, EVEN IF SUCH LOSS, OR DAMAGE OR LIABILITY IS BASED ON NEGLIGENCE OR OTHER TORTS OR BREACH OF CONTRACT INCLUDING, WITHOUT LIMITATION, FUNDAMENTAL BREACH OR BREACH OF A FUNDAMENTAL TERM.
l. Exports & Imports . The Customer acknowledges that the Products sold hereunder are subject to applicable export and import control laws and regulations.
m. Entire Agreement. Customer agrees that these Terms and any document incorporated by reference or referred to herein constitute the entire agreement between Customer and PharmaCityUSA.com pertaining to the subject matter of these terms and conditions, and supersedes, terminates and otherwise renders null and void any and all prior agreements, understandings, negotiations, contracts, proposals or requests for proposals, whether written or oral, between Customer and PharmaCityUSA.com. In the event of a conflict between these terms and conditions of sale and any of the documents incorporated by reference or referred to herein, these terms and conditions of sale shall govern.
n. Severability. The invalidity or unenforceability of any provision of these terms and conditions shall not affect the validity or enforceability of any other provision hereof and any such invalid or unenforceable provision shall be deemed to be severable.
o. Headings. The section headings used herein are for convenience of reference only and do not form a part of these terms and conditions, and no construction or inference shall be derived there from.
p. Force Majeure. PharmaCityUSA.com shall not be liable for any delay or failure in performance caused by circumstances beyond its reasonable control, including, without limitation, delays due to backorders of requested Products, mail delays, customs delays, lost shipments. PharmaCityUSA.com shall not be responsible to notify the Customer in the event of such delays. Customer shall be solely responsible to make other arrangements to purchase alternative Products and any costs incurred in connection with such purchases. |
